Michelle Frisque is a technology leader known for visionary thinking, innovation, design thinking and executing transformative organizational change with a human touch. She is nationally respected in academic and public libraries. She speaks and teaches internationally on public library issues.

Michelle previously served as the Chief of Technology, Content and Innovation at Chicago Public Library. In this role she:

• Created a technology roadmap, developing, and managing large scale systematic and organizational change initiatives to enhance the library’s technology infrastructure.

• Built a digital branch enabling greater access to library services and actively engaging users with library content 24 hours a day, 7 days a week.

• Created inclusive policies and procedures to support free and open access to vital library resources and services, designed and operationalized an innovation strategy and framework to create user-focused solutions both at CPL and libraries world-wide.

• Created a new model for collaborative IT management between the library and City of Chicago Department of Innovation and Technology.

• Reduced digital divide barriers by increasing access to internet connectivity and technology, ensuring residents can fully participate in the digital economy.

• Built a culture of data-driven decision making and a performance management solution.

Michelle also worked at Northwestern University as the Head of Information Systems at the Galter Health Sciences Library. In this role, Michelle:

• Created an innovative web platform assisting busy clinicians and faculty with selecting and managing e-resources.

• Re-envisioned public computing services, ensuring the library’s computers supported the educational, clinical and research needs of the faculty, staff and students.

• Managed large-scale systematic change initiatives that enhanced the library’s technology infrastructure.

Michelle is a past President of the Library & Information Technology Association (LITA), a former division of the American Library Association. In this role, she led the creation of the association's strategic plan and created a system for tracking and measuring the effectiveness of the strategy.

Michelle has a masters of learning and organization change from Northwestern University’s School of Education and Social Policy and a masters of library and information sciences from the University of Pittsburgh.